Customers are able to view offers on our site, but the bank or lender they apply to ultimately decides whether to issue the loan.
We encourage you to communicate openly with the customer to check on the final status of their loan application.
If they applied to a lender who pays them directly (typically a local bank option, online banks like Lightstream, credit card options, or HELOCs), confirm with the customer if their loan was approved and for how much.
If the customer applies to a lender who pays YOU directly (merchant-based lending), you will get insight into the status of the loan application and payment disbursement from that lender directly, most likely through your online portal with that lender.
If you are enrolled and are offering the US BANK/AVVANCE offer, then you can track the status of the loan within the CRM!